Q: My Crystal Geyser® Alpine Spring Water® bottle looks a lot darker than normal—what’s going on?

A: What you’re seeing is the result of our commitment to environmental sustainability—those darker bottles were produced with our new rPET material! At our new rPET plant (the first one built by a beverage company of any kind in the United States), we accept sorted, cleaned, recycled flakes of plastic from a recycling partner, which we then transform into pellets, perform further purity checks, and ship them to our bottling plants. Our bottling plants then blow mold new bottles for Crystal Geyser® Alpine Spring Water®.

Q: So why does the rPET process make the bottles look different?

A: The sorted, cleaned, recycled flakes of plastic we receive from our recycling partners aren’t limited to just clear plastic and can include other colors of rPET (primarily green and blue). These additional shades can sometimes cause our new rPET bottles to take on a slightly darker tone.

Q: What exactly is rPET, and what are the benefits from using it?

A: Polyethylene terephthalate, or “PET,” is a plastic material, approved by the FDA and used by many food and beverage companies because it’s safe, recyclable and durable. Recycled polyethylene terephthalate, or “rPET,” is a more sustainable, planet-friendly version of PET, one that has much less of an environmental impact on the planet. For instance, at our new rPET plant, we currently have the capability to recycle almost a billion bottles a year, which reduces waste, puts less strain on landfills, saves on crude oil use, and reduces overall carbon emissions.

Q: Is this rPET process safe?

A: Absolutely. In addition to being FDA approved, all our bottles — both rPET and virgin PET — go through the same rigorous review and approval process to ensure the highest quality standards are met. And not only is rPET safe for you, but since it reduces crude oil use, lessens the strain on landfills, and requires fewer carbon emissions to produce, it’s safer for the planet as well.

Q: I heard that some bottled water companies add electrolytes to their water. Does Crystal Geyser® Alpine Spring Water® do this as well?

A: No. Crystal Geyser® Alpine Spring Water® has naturally occurring electrolytes/minerals. That’s what you get in natural spring water, the purest, most refreshing way to give your body the electrolytes and other minerals it needs to keep your body’s cells running smoothly.

Q: I have heard that some companies just bottle tap water and say it is spring water. Is your Crystal Geyser® Alpine Spring Water® really spring water?

A: Our water is really natural spring water, we do not bottle municipal water. All our plants are built right at the spring sources. We search for the highest quality and most protected spring and aquifer sources, then determine whether we can build a plant onsite. Our plant locations are near:

The mountains in the Cherokee National Forest in Benton, Tennessee
The Adirondack Park of Johnstown, New York
The Ossipee Mountains of Moultonborough, New Hampshire
Mt. Shasta in Weed, California
Ouachita Mountain range of Norman, Arkansas
Olancha Peak, in the Sierra Nevada Mountains, Olancha, California
The Blue Ridge Mountains in Salem, South Carolina

Q: Can you send me a Bottled Water Report, which shows analysis for the source of the water?

A: Yes, you can obtain copies of Bottled Water Reports by email by requesting them at cgroxcustserv@crystalgeyser.com, or by calling our toll free number at 1-800-4-GEYSER (1-800-443-9737) between the hours of 9 am and 4 pm Pacific Time and speaking to one of our Customer Service Representatives.

You can also find individual Bottled Water Reports for each of our bottling plants by accessing the links below.
Benton, TN (English) (Spanish)
Johnstown, NY (English) (Spanish)
Moultonborough, NH (English) (Spanish)
Mount Shasta, CA (English) (Spanish)
Norman, AR (English) (Spanish)
Olancha Peak, CA (English) (Spanish)
Salem, SC (English) (Spanish)

Q: Do chemicals leach from your Crystal Geyser® Alpine Spring Water® if the bottles are stored in the sun or in a hot car?

A: No. Claims that plastic bottled water containers stored in warm environments (e.g. a hot automobile) ‘leach’ chemicals are not based in science, they are simply not true. These allegations have been perpetuated by the internet and the media. Our plastic bottled water containers (PET) are approved by the FDA and are used by many companies because they are safe, recyclable and durable for use in the food and beverage industry.

Q: Is it safe to freeze your Crystal Geyser® Alpine Spring Water®? Are chemicals leaching into the water from the bottle when frozen?

A: There are no dangers inherent in freezing PET bottles. There is absolutely no truth to the claims that harmful chemicals are leached when PET bottles are frozen. The FDA has reviewed testing data and concluded the PET containers do not leach harmful amounts of substances into their contents under normal conditions of use. The only concern about freezing bottles is that frozen water makes the bottle more brittle and easier to break if you drop it.

Q: Do cancer causing chemicals like phthalates leach from Crystal Geyser® Alpine Spring Water® into the water?

A: Phthalates are a class of chemicals that include three subsets, each with different properties. Orthophthalate, the subject of some negative press, is the phthalate subset most commonly referenced and discussed in popular literature and on internet sites. Often used to make various plastics more flexible, this type of phthalate is also called a plasticizer. Our PET does not contain plasticizers or orthophthalates. So, you can feel safe when choosing our bottled natural alpine spring water.

Q: Does BPA leach from your Crystal Geyser® Alpine Spring Water® into the water?

A: There is absolutely no connection between PET plastic and BPA. Customarily, BPA is used to make polycarbonate, a different plastic not related to PET. Polycarbonate is not used in the production of PET material, nor is it used as a chemical building block for any of the materials used in the manufacturing of PET. There is absolutely no risk of BPA leaching into our product. Our bottles are 100% BPA free!

Q: How long can I store my Crystal Geyser® Alpine Spring Water®?

A: Crystal Geyser Alpine Spring Water can safely be stored for several years. However, since we recognize that consumer storage conditions vary greatly, we recommend that consumers use the product before the ‘sell by’ date expires (which is two years after production). The ‘sell by’ date is easily found on the neck of every bottle above the top of the label. Our products are best stored in a cool, odor-free, dry environment, and should be stored away from all cleaning products and chemicals. For more information, please contact our Consumer Services Department (1-800-4-GEYSER).

Q: Does Crystal Geyser® Alpine Spring Water® use a 0.1 Micron filter? What does this mean?

A: We utilize Absolute Filtration, a filtration method that the bottled water industry recognizes as the gold standard for filtering, a universally accepted indicator of water purity. An Absolute-rated filter removes 100% of all particles of a given size. Filters are usually rated in microns, according to the size of particles that a filter can remove. A micron is one one-thousandth (1/1000) of a millimeter. Therefore, a 0.1 micron Absolute filter will remove 100% of all particles that are 0.1 micron (or larger) in size.
This Absolute Filtration method—coupled with our use of other filters and ozonation during the bottling process—ensures that our Crystal Geyser Alpine Spring Water is always pure, high quality spring water without needing to strip away any of the desirable natural minerals and taste through distillation or purification.

Q: How is your Crystal Geyser® Alpine Spring Water® different from tap water?

A: Tap water, also known as municipal or ‘city water’, is the drinking water supplied by public utilities. It may be obtained from a variety of sources including reservoirs, streams, and lakes, it rarely comes from an actual spring source. Municipal water is commonly chlorinated and filtered extensively for sanitation purposes. Our consumers tell us that tap water simply cannot match the refreshing and natural taste of our Crystal Geyser Alpine Spring Water.

Q: What does it mean to have a ‘protected source’?

A: Our spring water is obtained from our protected natural spring sources and aquifers. These remote locations provide for geographical isolation and protect our spring sources from manmade activities such as contamination by potentially harmful farming, industrial, and residential activities. We make sure that each of our locations meet specific geological criteria in order to protect our groundwater resources. Water from our protected spring sources is continually and closely monitored by our trained quality control team in order to detect any changes in the microbiological, chemical, or physical characteristics. We perform both internal and third-party laboratory testing and meet all state and federal testing requirements. Since our spring water is bottled right at the spring source, we eliminate the added risk of possible contamination that can occur during bulk transport of the water.

Q: What are your bottles made from?

A: Our bottles are made from 100% recyclable PET (polyethylene terephthalate). This plastic is also known as PETE #1, the most recyclable of all plastics used for packaging foods. PET is widely used for beverage containers around the world.

Q: Do you add fluoride to your Crystal Geyser® Alpine Spring Water®?

A: No, we do not artificially add any minerals to our spring water. We do have a small amount of naturally occurring fluoride, which ranges from 0 to 0.7 parts per million, depending on the location of the spring source.

Q: Can I buy stock in your company?

A: Our Company is privately owned. We do not offer stock to the public at this time.

Q: How is your Crystal Geyser® Alpine Spring Water® different from distilled or purified (reverse osmosis) water?

A: Distillation and purification (reverse osmosis) are two distinct processes used to purify water. Purified water is defined by strict standards detailed in the United States Pharmacopoeia (USP 39th revision). Distilled water and purification almost always start off as water from a municipal (tap water) source. Consumers tell us that these highly processed waters are not necessarily desirable as drinking water, as the natural minerals and natural taste have been stripped out. These trace minerals provide for some nutritional components and a pleasing taste profile to the water. Crystal Geyser Alpine Spring Water contains an ideal profile of naturally occurring minerals, which provide for excellent quality water and an outstanding taste.

Q: Where can I buy Crystal Geyser® Alpine Spring Water®?

A: If you would like assistance on this matter, please contact our Customer Service Department by email at cgroxcustserv@crystalgeyser.com, or by telephone at 1-800-4-GEYSER (1-800-443-9737). Please be prepared to provide us with your location, (city and state) when contacting us.

Q: Why do you recommend on your bottle "Do not refill"?

A: We recommend against refilling our bottles because (as with many food or beverage products) when our product is opened and consumed microorganisms may be introduced into the container and begin to grow. If water or any other beverage is repeatedly refilled into our already opened and no longer sterile containers, the possibility of microbiological growth has been shown to increase. Therefore, as a health precaution, we do not recommend refilling and re-using our bottles. When we bottle Crystal Geyser Alpine Spring Water our strict procedures ensure that only natural spring water fills the bottles, with zero allowance for harmful contaminants.