FAQ

FAQs

Q: Does BPA leach from your Crystal Geyser® Alpine Spring Water® into the water?

A: Not only are our bottles 100% BPA free, there is absolutely no connection between PET or rPET plastic and BPA. Customarily, BPA is used to make polycarbonate, a completely different plastic not related to PET or rPET. Polycarbonate is not used in the production of PET or rPET material, nor is it used as a chemical building block for any of the materials used in our manufacturing. There is absolutely no risk of BPA leaching into our product.

Q: Where can I buy Crystal Geyser® Alpine Spring Water®?

A: If you would like assistance on this matter, please contact our Customer Service Department by email at ASWinfo@cgroxane.com, by telephone at 1-833-276-9263 or by reaching out to our team via social media. Please be prepared to provide us with your location, (city and state) when contacting us.

Q: How is your Crystal Geyser® Alpine Spring Water® different from distilled or purified (reverse osmosis) water?

A: While we filter our water prior to bottling, distillation and purification (reverse osmosis) are two very distinct and very different processes used to purify water. Purified water is defined by strict standards detailed in the United States Pharmacopoeia (USP 39th revision). Distilled water and purification almost always start off as water from a municipal (tap water) source, with the natural minerals and natural taste then stripped out. Crystal Geyser® Alpine Spring Water® contains an ideal balance of naturally occurring minerals, which provide for an excellent quality water with an outstanding taste.

Q: How is your Crystal Geyser® Alpine Spring Water® different from tap water?

A: Tap water, also known as municipal or ‘city water,’ is the drinking water supplied by public utilities. It may be obtained from a variety of sources including reservoirs, streams, and lakes, it very rarely comes from an actual spring source. Municipal water is commonly chlorinated and filtered extensively for sanitation purposes. We believe (and as our customers have told us) that tap water simply cannot match the refreshing and natural taste of our Crystal Geyser® Alpine Spring Water®.

Q: I heard that some bottled water companies add electrolytes to their water. Does Crystal Geyser® Alpine Spring Water® do this as well?

A: No. Crystal Geyser® Alpine Spring Water® has naturally occurring electrolytes/minerals. That’s what you get in natural spring water: a pure, natural, refreshing way to give your body the electrolytes and other minerals it needs.

Q: Do you add fluoride to your Crystal Geyser® Alpine Spring Water®?

A: No, we do not artificially add any minerals to our spring water. We do have a small amount of naturally occurring fluoride, which ranges from 0 to 0.7 parts per million, depending on the location of the spring source.

Q: I have heard that some companies just bottle tap water and call it something else. Is your Crystal Geyser® Alpine Spring Water® really spring water?

A: Our water is 100% natural spring water. All of our spring water plants are built right at the spring sources. We search for the highest quality and most protected spring sources, then determine whether we can build a plant onsite. Our seven natural spring water plant locations are near:

  • The mountains in the Cherokee National Forest in Benton, Tennessee
  • The Adirondack Park of Johnstown, New York
  • The Ossipee Mountains of Moultonborough, New Hampshire
  • Mt. Shasta in Weed, California
  • Ouachita Mountain range of Norman, Arkansas
  • Olancha Peak, in the Sierra Nevada Mountains, Olancha, California
  • The Blue Ridge Mountains in Salem, South Carolina

Q: What does it mean to have a ‘protected source’?

A: Protected spring water sources and aquifers are remotely located, meaning that theyare geographically isolated, helping protect them from contamination due to manmade activities like potentially harmful farming, industrial, and residential activities. We make sure that each of our locations meet specific geological criteria in order to protect our groundwater resources — and not only that, water from our protected spring sources is continually and closely monitored by our trained quality control team in order to detect any changes in the microbiological, chemical, or physical characteristics. We perform both internal and third-party laboratory testing to meet all state and federal testing requirements. As an added bonus, bottling our spring water right at the source eliminates the added risk of possible contamination that can occur during bulk transport of the water.

Q: How do I get a Bottled Water Report, which shows the analysis for the Crystal Geyser® Alpine Spring Water® bottle I have?

A: Yes, you can obtain copies of Bottled Water Reports by requesting them at ASWinfo@cgroxane.com or calling our toll-free number at 1-833-276-9263 between the hours of 9 am and 4 pm Pacific Time and speaking to one of our Customer Service Representatives.

Individual Bottled Water Reports for each of our bottling plants are also available for download here:

  • Benton, TN - (Español)
  • Johnstown, NY - (Español)
  • Moultonborough, NH - (Español)
  • Mount Shasta, CA - (Español)
  • Norman, AR - (Español)
  • Olancha Peak, CA - (Español)
  • Salem, SC - (Español)
  • Q: What exactly is rPET, and what are the benefits from using it?

    A: Polyethylene terephthalate is an FDA approved plastic material used by many food and beverage companies because it’s safe, recyclable and durable. Recycled polyethylene terephthalate, or “rPET,” is a more sustainable, planet-friendly version of PET, one that has much less of an environmental impact on the planet. For instance, at our new rPET plant, we have the capability to recycle almost 35 million pounds of PET, or about the equivalent of nearly a billion half liter water bottles a year, which significantly reduces waste and helps close the loop on single use plastic.

    Q: My Crystal Geyser® Alpine Spring Water® bottle looks a lot darker than normal—what’s going on?

    A: What you’re seeing is the result of our commitment to environmental sustainability—those darker bottles were produced with our new rPET material! At our new rPET plant (the first one built by a beverage company of any kind in the United States), we accept sorted, cleaned, recycled flakes of plastic from a recycling partner, which we then transform into pellets, perform quality inspections and ship them to our West Coast bottling plants. These plants then mix the rPET with virgin PET to create preforms, and ultimately, new bottles for Crystal Geyser® Alpine Spring Water®.

    Q: So why does the rPET process make the bottles look different?

    A: The sorted, cleaned, recycled plastic flakes we receive from our recycling partners aren’t limited to just clear plastic and can include other colors of rPET (primarily green and blue). These additional shades can sometimes cause our new rPET bottles to take on a slightly darker tone.

    Q: Do chemicals leach from your Crystal Geyser® Alpine Spring Water® if the bottles are stored in the sun or in a hot car?

    A: No. Claims that plastic bottled water containers stored in warm environments (e.g. a hot automobile) ‘leach’ chemicals are not true, and have no basis in science. Our plastic bottled water containers (both PET and rPET) are not only approved by the FDA, they’re commonly used by many other companies precisely because they are safe, recyclable and durable for use in the food and beverage industry.

    Q: Is it safe to freeze your Crystal Geyser® Alpine Spring Water®? Are chemicals leaching into the water from the bottle when frozen?

    A: There are no dangers inherent in freezing rPET or PET bottles. The FDA has reviewed testing data and concluded our containers do not leach any harmful substances into their contents under normal conditions of use, including when those bottles are frozen. The only concern about freezing bottles is for the bottle itself, as freezing can make it brittle and more prone to breakage.

    Q: Do cancer causing chemicals like phthalates leach from Crystal Geyser® Alpine Spring Water® bottles into the water?

    A: Phthalates are a class of chemicals that include three subsets, each with different properties. Orthophthalate is the phthalate subset most commonly referenced and discussed, as it is also called a “plasticizer,” meaning it is often used to make various plastics more flexible. The PET and rPET we utilize do not contain plasticizers or orthophthalates.

    Q: How long can I store my Crystal Geyser® Alpine Spring Water®?

    A: Crystal Geyser Alpine Spring Water can safely be stored for several years. However, since we recognize that consumer storage conditions vary greatly, we recommend that consumers use the product before the ‘sell by’ date expires (which is two years after production). The ‘sell by’ date is easily found on the neck of every bottle above the top of the label. Our products are best stored in a cool, odor-free, dry environment, and should be stored away from all cleaning products and household chemicals. For more information, please contact our Consumer Services Department (1-833-276-9263).

    Q: Why do you recommend not to refill your bottles?

    A: We recommend against refilling our bottles because (as with many food or beverage products) when our product is opened and consumed microorganisms may be introduced into a container and begin to grow. If water or any other beverage is repeatedly refilled into a previously opened and no longer sterile bottle, the possibility of microbiological growth has been shown to increase. Therefore, as a health precaution, we do not recommend refilling and re-using our bottles. When we bottle Crystal Geyser® Alpine Spring Water®, our strict bottling procedures ensure that only natural spring water fills the bottles.

    Q: Can I buy stock in your company?

    A: Our company is privately owned. We do not offer stock to the public.